CAREER OPPORTUNITY

Santam Direct have positions available for Sales Advisers who will be based in Parktown, Johannesburg.

JOB DESCRIPTION

The successful candidates will offer world class products and services to clients, whilst achieving sales targets in an inbound and outbound call centre environment.

KEY RESPONSIBILITIES

• Meeting sales targets
• Quality (Compliance with all relevant internal and external rules e.g. TCF, CPA and internal Sales processes)
• Offering outstanding customer experience
• Strict adherence to scheduling

QUALIFICATIONS AND EXPERIENCE

• Matric/ Grade 12
• RE Certificate (advantageous)

• Minimum 30 Personal Lines Short-term Insurance credits (advantageous)
• Minimum 2 years’ experience within a sales inbound/outbound call.
• Fluent in English and one other official language.
• Compliance with FAIS Fit and Proper criteria i.e. minimum experience and competency requirements, which can be obtained while working under supervision.
• Be available to work shifts as well as overtime.
• Solid sales track record.
• Knowledge of short-term insurance processes, procedures and business rules advantageous.
• Clean track record in terms of adherence to quality standards and compliance.
• Consistent target achievement.

SKILLS

• Excellent telephonic etiquette
• Selling skills
• Computer literate (MS Office package).
• Client service oriented
• Negotiation skills
• Deadline and results-driven

COMPETENCIES

• Analytical Thinking
• Information Seeking
• Drive for Results
• Takes initiative
• Emotional self- control
• Customer service orientation

SPECIFIC REQUIREMENTS

There will be a probationary period for three months, which consist of the following two phases:

• four week training period after which your knowledge will be assessed; and
• on a job evaluation phase during which progress will be measured against your ongoing ability to meet a set sales target.

ABOUT THE COMPANY

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.

Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.

At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.