Salvage Clerk

WHAT WILL YOU DO?

The purpose of this role is to ensure the safe and responsible sale and/or disposal of an asset (motor and non motor) once it is deemed a write-off or uneconomical to repair, by the assessor. This must be done in adherence with the SAIA code of conduct. The role exists to have full control, visibility and management of all Santam’s salvage inventory. This is in excess of R800million worth of potential revenue that directly improves Santam’s bottom line. The value this role contributes is that it controls, manages and has line of sight of all of Santam’s salvage stock on the move, ultimately ensuring that the vehicle is auction ready and income is generated and money banked. 

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

Key Responsibilities:  

Sales:  
•    Conducts the follow ups on auctioned vehicles by Auction service providers 
•    Ensures that vehicles are sold as per the target. 
•    Drive vehicle sales against turnaround times  
   Administration:  
•    Receive Natis documentation from courier companies 
•    Verify Natis documents 
•    Dealerstocking and deregistration Natis documents 
•    Filing of keys and Natis documents 
•    Manage change of ownership of vehicles 

Query Handling:  
•    Liaising with internal and external (Auction Service Providers, Assessors, Brokers, Clients) stakeholders 
•    Handle queries from stakeholders 
•    Adherence of SOP and SLA 
•    Ensures client satisfaction and targets are met 
•    Escalate complaints to the relevant Team Managers or Departments. 
 
Process:  
•    Receive Natis documentation from courier companies 
•    Verify Natis documents 
•    Dealerstock and deregister Natis documents 
•    Filing of keys and Natis documents 
•    Manage change of ownership of vehicles 
•    Ensures that salvage assets are auction ready within the given TAT from when the Upliftment is completed by the Assessor. 
•    Track Motor and Non Motor assets with relevant Salvage supplier as per SLA. 
•    Monitors receipts and dealer stocking of documents by the Salvage Supplier as per SLA.. 
•    Handles the cancellation request coming from the Merit Claims/ Motor or Non Motor Assessing Departments 
•    Ensure that the systems are utilised in accordance with Salvage SOP 
•    Identifies gaps between the Salvage department processes and that of the Assessing environment 

QUALIFICATIONS AND EXPERIENCE

•    Matric    
•    A minimum of 4 to 5 years’ experience in claims operations process. 
•    A minimum of 2 -3 years' experience of Salvage 
•    Strong industry knowledge. 

KNOWLEDGE AND SKILLS 

•    Detail orientation
•    Understanding the claims value chain
•    Advanced computer skills

PERSONAL ATTRIBUTES 

•    Deciding and initiating action
•    Client Service Orientation
•    Teamwork and support
•    Building relationships
•    Communication
•    Flexibility and adaptability
•    Cultivates innovation
•    Performing under pressure
•    Analytical thinking
•    Presenting and communicating information

WHO WE ARE

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, andexpanding company, we are committed to transformation and growth. While our headquarters are in SouthAfrica, we are rapidly extending our presence into emerging markets across Africa and Asia.
With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialistbusiness owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitmentto Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clientscan focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe thefreedom to seize every day is worth protecting.
People drive our business, and we are committed to attracting the best talent, whether for permanent roles orshort-term opportunities.
Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourageapplications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.
Take the next step in your career—apply now and be part of a company that’s shaping the future of insurance.This is Freedom!