Team Manager: Digital Support Hub

Career Opportunity

The Operations Digital Support Hub team has a position available for a Team manager who will be  in Hill on Empire. Strong Leadership & Management skills and the ability to build and maintain good relationships will be required. The successful candidate must have good communication and negotiation skills, with a ‘can-do’ attitude.

What will you do?

The position calls for a person who will provide strong technical expertise and mentoring to assist a Digital Consultant Support team operationally and to embed and enhance systems and processes that support the Digital adoption efforts of Santam Broker Solutions. The successful candidate will be responsible for managing team performance and requires of the incumbent to embrace and encourage a culture of learning and growing. 

Key Responsibilities

• Coaching & Roadshows to promote the usage of Santam Digital assets.
• Monitor quality of work produced by team and provide leadership/ coaching where necessary to encourage learning and decision-making.
• Management of workflow.
• Managing the delivery of the Santam Experience in line with set standard operating procedures and service level agreements.
• On-going enhancement of the existing systems and processes by adapting and responding to changes in the environment and recommendations from our stakeholders.
• Planning and organising in order to manage other ad-hoc day to day operations, processes and team outputs. 
• Build and maintain effective relationships with key stakeholders.
• Managing intermediaries’ activities on Santam platforms – ability to influence and get buy-in.
• Dealing with staff issues and resource optimisation, including building technical expertise to deliver on KRAs.
• Communication skills, (understanding, speaking and writing of English and Afrikaans).
• Ability to perform under pressure and maintain a resilient approach in spite of set-backs.
• Inherent ability to Live the Santam Values.
• High level understanding of Investigation of BAU incidents and assisting in driving the solution. 
• Understanding of change impact after technical releases and building a support structure. 

Qualifications and Experience

• Proven experience managing a team of people. 
• Working knowledge of Santam systems is a requirement. With a preference to Broker Portal and SBS systems experience.
• Grade 12 (Matric Certificate) qualifications with acceptable pass mark. 
• Relevant bachelor’s qualification in Insurance or equivalent.
• Computer literacy (MS Word, Excel and PowerPoint – intermediated proficiency levels) FAIS compliance is a business requirement.
• Thorough technical, product and wording knowledge of Santam Commercial, Personal and Santam AGRI products.
• Driver’s license is a requirement 
• Minimum 5 years’ experience in a position in the short-term insurance industry 

Knowledge and Skills

• Strategic thinking
• Analytical thinking - ability to analyse and apply information and data.
• Appreciation of insurance and underwriting principles.
• Business partnerships.
• Commercial and profit driven.
• Conceptual thinking.
• Curious about new developments and technologies and application to risk management.
• Execution and deadline oriented.
• Good communication skills (verbal and written)
• Impact & Influence.
• Innovation - innovative flair or ability to unlock this in business and people.
• Keen attention to detail.
• Negotiation skills.
• Planning and organising – ability
• Presentation skills.
• Solution oriented.
   

Personal Attributes

• Teamwork and cooperation.
• Tenacity.
• Self-Confidence.
• Hunger for improvement.
• Excellent interpersonal skills.
• Flexibility.
• Information seeking.

Our commitment to transformation

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, andexpanding company, we are committed to transformation and growth. While our headquarters are in SouthAfrica, we are rapidly extending our presence into emerging markets across Africa and Asia.

With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialistbusiness owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitmentto Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clientscan focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe thefreedom to seize every day is worth protecting.

People drive our business, and we are committed to attracting the best talent, whether for permanent roles orshort-term opportunities.

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourageapplications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.

Take the next step in your career—apply now and be part of a company that’s shaping the future ofinsurance. This is Freedom!