Underwriting Administrator - SHA Accident & Health

RESPONSIBILITIES

Underwriting Assistance 

• Draw monthly renewal list.
• Check claims experience.
• Send out renewal invitations / reminders.
• Follow up on invitations / renewals and secondary follow ups on new business.
• Assist with the administrative underwriting duties.
• Attend to all system processing related functions within the underwriting area.

Policy Administration

• Data capturing of policy schedules and all related documentation e.g., endorsements and facultative slips.
• All administration related to policies including raising invoices etc.

Client Liaison (Internal and External)

• Respond to queries and resolve to the satisfaction of the affected parties within the scope of authority and / or responsibility.
• Provision of telephonic backup and answering services to the division.
• Handle credit control queries and errors
• Continuously monitor quality and accuracy of the documents and KIT records produced by the system
• Prepare for and attend meetings if and when required.

General Administration

• Handling accounts queries.
• Drawing of standard reports if and when required.
• Attend to daily administrative routine tasks in accordance with organisational standards, processes and procedures.
• Liaison with Santam finance department and brokers to resolve credit control issues and accounts issues.
• Attend to daily administrative routine tasks in accordance with organisational standards, processes and procedures.
• Attend to the typing of general correspondence if and when necessary, such as endorsements and cover letters.

GENERIC REQUIRMENTS

• Administrative Skills
• Analysis and Judgement
• Attention to Detail
• Client Orientation
• Communication Skills
• Follow Up
• Initiative
• Interpersonal Skills
• Organisational Awareness
• Planning and Organising 
• Teamwork

SPECIFIC REQUIREMENTS

• Basic Administrative Underwriting Knowledge
• Numeracy
• Tolerance for handling high pressure work environment
• Computer Literacy
• Good Typing Skills
• Negotiation and conflict resolution skills.

QUALIFICATIONS and EXPERIENCE

• Matric
• Insurance related qualification or current studies a preference
• Insurance related experience a preference (1-2 years)

ABOUT SANTAM

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.

With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.

People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities. 

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive. 

Take the next step in your career—apply now and be part of a company that’s shaping the future of insurance. This is Freedom!