Underwriting Consultant

Who we are

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. 

Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees. 

What does an Underwriting Consultant do

The underwriting consultant’s key focus is on underwriting new and existing business to maintain profitability while also creating a platform to aid the growth process. Taking responsibility for sound underwriting decisions through mandates and taking initiative. The underwriting consultant will also get involved in internal referral underwriting decisions to provide guidance to contact centre consultants and brokers. The COE Hub is a key source of knowledge and leverage to the business at large.  Underwriting  is the final gate keeper of the health of the risk. 

What will make you successful in the role

• Do Policy screenings and manage portfolios in accordance with company policy.
• Handle referrals and the underwriting thereof.
• Technical underwriting advice.
• Effective underwriting of complex risks (new business, renewals, ad-hoc)
• Identifying re-insurance and appropriate action where applicable
• Providing quality and correct feedback on high level technical queries
• Working within higher level mandates
• Negotiating with external clients (brokers) 
• Building and maintaining relationships at various levels within the organization 
• A good understanding of contact centre processes and SLA
• Strong retention focus
• Responsible for Risk evaluation and management  
• Handling of online broker related telephonic requests

Qualifications and Experience

• Grade 12 
• Short term insurance related qualification (min NQF lev 4); or similar 
• FAIS requirement: 150 credits with regards to Personal Lines Underwriting (NQF level 4) or equivalent
• Computer literate (MS Office package) and Internet
• At least 3 years current experience with regards to Personal Lines Short term insurance 
• RE Qualification (Advantageous) 
• Clear track record in terms of adherence to Quality standard and Compliance

Personal Attributes

• Decision quality
• Persuades
• Action orientated
• Business insight
• Detail orientated 

Knowledge and Skills

• Profitable underwriting
• Customer service
  • Complaints
  • Queries
  • Investigation
  • Advice
• Quality management

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Our commitment to transformation

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.

With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.

People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities.

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.

Take the next step in your career—apply now and be part of a company that’s shaping the future of insurance. This is Freedom!