Underwriting Governance And Systems Coordinator

ABOUT THE POSITION

This exciting opportunity is available within Group Underwriting Office – Underwriting Governance at Alice Lane, Sandton. This is a Group-level role in the Group Underwriting office, operating across Santam Group.

JOB PURPOSE

Group Underwriting Governance and Systems Coordinator supports the Group Underwriting & Product Governance functions through the effective administration, analysis, and coordination of underwriting governance processes, data management, and reporting. This role ensures the integrity, accessibility, and insightfulness of data used in underwriting governance and product oversight while driving compliance with Group standards, frameworks, and regulatory requirements. The incumbent acts as a key enabler of efficient governance operations, data analytics, and decision support — bridging administration, underwriting oversight, and business intelligence to enhance Group-wide governance and product lifecycle management.

ACCOUNTABILITIES

• Governance & Administrative Support: Provide administrative and coordination support to Group Underwriting Governance and Product Management teams.
• Includes meeting coordination, minute-taking, travel arrangements, presentations, workshops, and communication management.
• Balance administrative, analytical, and governance support functions under tight deadlines.
• Monitoring & Reporting: Assist in preparing governance, underwriting, and product reports for Group Underwriting Manco and other executive forums. Consolidate, validate, and present data for periodic reviews.
• Change & Training Support: Drive adoption of governance systems and processes across decentralised teams. Assist with training coordination, communication, and adoption tracking for governance or system-related changes.
• Data Management & Analytics: Maintain, clean, and analyze data within the Underwriting Governance System and related platforms. Translate complex governance and data insights into clear, actionable outputs for varied audiences. Ensure data integrity and consistency across multiple systems and sources.
• Generate dashboards and reports that support governance reviews, performance tracking, and decision-making.
• Research & Insight Generation: Conduct market research, competitor benchmarking, and customer data analysis to inform underwriting and product governance decisions.
• Stakeholder Engagement: Maintain effective communication and collaboration with Group and Business Unit stakeholders.
• Act as a trusted point of contact for governance data and system queries. Manage diverse stakeholder expectations across multiple Group entities with differing priorities.

QUALIFICATIONS

• A relevant Diploma or Degree in Business Administration, Insurance, Data Analytics, or a related field — preferred 
• Relevant Compliance, Audit and or Risk Management qualification (s) will be an advantage

EXPERIENCE

• 3–5 years’ experience in administrative, data management, or underwriting governance roles, preferably within a large insurance or financial services organisation.
• Proven experience in system administration, data analysis, and report generation.
• Exposure to underwriting systems and governance frameworks.
• Exposure to and experience with Cura, Power BI, Excel (advanced), or other analytics tools advantageous.

SKILLS

• Strong proficiency in underwriting systems and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Working knowledge of data analytics tools (e.g., Cura, Power BI).
• Excellent organisational and multitasking abilities.
• Analytical mindset with attention to detail and accuracy.
• Strong written and verbal communication skills.
• Ability to interpret and visualize data effectively.
• Discretion in handling confidential and sensitive information.

COMPETENCIES

• Legal and Regulatory Acumen: deep understanding of relevant laws and frameworks.
• Governance Orientation: ensure consistent application of underwriting policies and compliance standards
• Analytical Thinking: interpret data and identify trends or compliance risks.
• Drives Results: demonstrate accountability for achieving compliance outcomes.
• Stakeholder Influence: engage effectively with both internal and external partners.
• Resilience and Adaptability: manage competing priorities under changing regulatory demands.
• Collaboration and Communication: foster cooperation across functions.
• Decision Quality: exercise sound judgement in complex or ambiguous situations.
• Bilingual (Afrikaans and English)
• Attention to Detail
• Drives Results
• Self-Starter / Proactive
• Plan and Align
• Optimise Work Processes
• Client Focus and Service Orientation

ABOUT SANTAM

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.

With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.

People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities. 

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive. 

Take the next step in your career—apply now and be part of a company that’s shaping the future of insurance. This is Freedom!