Motor Mobile Adjuster

CAREER OPPORTUNITY

Santam Namibia is offering an exciting opportunity for a Motor Mobile Adjuster based in Oshakati, Namibia

WHAT WILL YOU DO?

The primary purpose of a Motor Mobile Adjuster is to assess the validity and extent of motor claims by conducting thorough investigations, verifying the event details against the reported loss, and negotiating settlements with clients, intermediaries, and service providers. The Adjuster will manage claims within a designated threshold, ensuring compliance with contractual terms and conditions.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

The candidate will be expected to perform (but not limited to) the following duties:

• Quote and assess damage against a provided or requested quotation.
• Decide whether to replace/repair/ or do a cash settlement. 
• Arrange appointment with clients in order to assess damage. 
• Generate a claims report and communicate the outcome with the client or intermediary. 
• Determine market value of vehicles for settlement.
• Determine a Value at Risk on Building claims. 
• Updating of the claims system and uploading of all relevant claims information. 
• Authorizing repairs with suppliers and or Motor body repairers. 
• Handle complaints, queries and interactions with client’s intermediaries, service providers, internal stakeholders, relationship managers and options from the underwriters. 
• Self-Development to ensure personal growth within Santam.

QUALIFICATIONS AND EXPERIENCE

• Pass mark in Grade 11 (New Curriculum) or Grade 12(Old Curriculum) with a minimum of 22 marks
• Degree, Diploma or Certificate in Mechanical related studies or Automotive/equivalent Mechanical or Automotive Body Repair Qualification (e.g. Qualified Panelbeater, Diesel Mechanic, etc.) 
• 5 years assessing experience in Motor claims field. 
• Proficiency in MS Word, Excel, Powerpoint, and Outlook at an intermediate proficiency level. 
• Attained product training in the following areas: 
  • Santam Commercial Product training (SMK 1, 2, 3).
  • Agriculture product training. 
  • Tourism and Guesthouse product training. 
  • Santam Personal Lines Product training. 
  • Principles of Insurance.  
• Valid Driver’s License 

Foreign qualifications must be submitted with an evaluation report from the Namibia Qualification Authority (NQA).

SKILLS

• Effective MS Office usability
• Technology awareness and capability
• Excellent communication and interpersonal skills
• Analytical ability and solution orientated
• Good written and verbal competence
• Good presentation and report writing skills
• Ability to speak and write in English and Afrikaans
• Ability to achieve targets independently
• Focus on quality, integrity and high level of professionalism
• Positive contribution in a team and working under pressure
• Ability to work within a team environment as well as individually
• Insurance risk management principles/knowledge
• Short term insurance industry knowledge 
• Demonstrate an understanding of relevant fire protection, risk management and applicable building codes/standards
• Desire to learn, apply knowledge and advance in the technical risk management field related to insurance
   

COMPETENCIES

• Delivering results and meeting client expectations 
• Customer Service Orientation
• Information seeking
• Adapting to continuous change
• Performance under pressure 
• Problem Solving Abilities 
• Planning and organising
• Exceptional negotiations skills 
• Following instructions and procedures 
• Excellent Verbal and writing Communication skills

WHO WE ARE

Santam is the market leader in the general insurance industry in Namibia and Southern Africa. We are a large, diversified, expanding, and transforming company and whilst based in Namibia, we are rapidly moving into a number of emerging markets, both in Africa and Asia. 

Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We are about people. People drive our business, so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees. 

 
At Santam, we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce representative of the demographics of our society. In achieving our employment equity goals, we give preference to applicants from the designated groups in alignment with the Employment Equity targets
 

TURNAROUND TIME

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 

Closing date - 14 February 2025