QA Motor Claims Evaluator

CAREER OPPORTUNITY

An exciting career opportunity exists within the Quality and Knowledge Management Department for a QA Motor: Claims Evaluator, based in Centurion.

WHAT WILL YOU DO?

The QA Motor Claims Evaluator is responsible for conducting quality assurance evaluations across Motor claims to support operational excellence, reduce claims leakage, and ensure alignment with Santam’s quality, governance, and service standards. This role also provides independent assurance, identifies risks, and delivers insights that strengthen indemnification processes, supplier performance, and service delivery
Key Responsibilities
• Perform quality evaluations (Operational Claims Evaluations (OCE), Technical Quality Evaluations (TQE), Work in Progress Reviews (WIP), Closed File Reviews (CFR)).
• Validate technical decisions, repair authorisations, costings, and documentation.
• Identify deviations from policy, SLAs, and supplier agreements.
• Inspect repairs for correct workmanship and adherence to the approved scope.
• Engage suppliers to address non-compliance and reduce leakage.
• Analyse costing, parts pricing, and labour rates for financial accuracy.
• Produce clear QA reports, insights, and recommendations.
• Support continuous improvement, risk mitigation, and compliance initiatives.
• Collaborate with internal teams and external suppliers to resolve issues.
• Undertake extensive travel to MBRs, suppliers, and
client sites for on‑site evaluations, technical inspections, and quality assurance activities.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

Success in this role requires a strong blend of technical expertise, analytical capability, and quality‑driven thinking. You will thrive if you bring:
• Strong technical knowledge of motor vehicles, repair processes, and costing.
• Ability to conduct accurate and objective quality evaluations (OCE, TQE, WIP, CFR).
• Sharp analytical skills with high attention to detail to identify risks, deviations, and leakage.
• Professional judgement and independence when validating decisions and assessments.
• Clear and confident communication with stakeholders, including suppliers.
• Ability to provide insightful QA reports with actionable recommendations.
• Proactive approach to continuous improvement, compliance, and governance.
• Ability to work independently while collaborating effectively with multidisciplinary teams.
• Commitment to ethical conduct and alignment with Santam’s values.

QUALIFICATIONS AND EXPERIENCE

Minimum Qualifications
• National Senior Certificate (Matric).
• Insurance-related qualification (e.g., Higher Certificate in Short-Term Insurance).
• Recognised QA related training (e.g., Total Quality Management, Quality Assurance).
• Technical qualifications in Motor Body Repair, Automotive Engineering, Mechanical or Auto Electrical disciplines, Vehicle Damage Assessment (VDA), or equivalent industry experience within the motor repair and claims environment.

Minimum Experience Requirements
• 3+ years’ experience in Motor Assessing, Motor Body Repair, Automotive Engineering, Mechanical/Auto-Electrical diagnosis, or related automotive technical fields, providing a solid technical foundation.
AND
• 3+ years’ experience in Motor Assessing or Motor Claims Evaluation, demonstrating:
o Strong technical proficiency in interpreting vehicle damage, repair methods, structural alignment, chassis integrity, and component failure
o Proven capability in evaluating repair methodologies, parts/paint labour costings, repair vs replace decisions, and full repair scope validation
o Strong analytical judgement with accurate decision-making on technical assessments and indemnification outcomes
o Established exposure to quality assurance, technical audits, compliance reviews, or governance-driven evaluation within a motor claims environment.

KNOWLEDGE AND SKILLS

The ideal candidate should bring a solid technical background in Motor Claims, with strong capability to interpret complex vehicle damage reports, repair assessments, and detailed costings, including labour, parts, and repair methodologies. Should demonstrate proficiency in Quality Assurance practices, with high levels of accuracy, analytical depth, and sound technical judgement. Strong communication, problem‑solving, and interpersonal skills enable them to manage challenging supplier or stakeholder conversations professionally while maintaining constructive relationships. Should be resilient, solutions‑focused, and able to think strategically - proactively identifying risks, preventing leakage, and contributing to continuous improvement, enhanced quality, and sustainable operational excellence across the motor claims value chain.

PERSONAL ATTRIBUTES

• Uphold Santam values in all interactions.
• Maintain independence and fairness in QA evaluations.
• Display professional judgement and ethical conduct.
• Work collaboratively across multidisciplinary teams.

WHO WE ARE:

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.

With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.

People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities. 

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive. 

Take the next step in your career—apply now and be part of a company that’s shaping the future of insurance. This is Freedom!