Call Centre Agent

What will you do?

Santam Travel Insurance has a position available for a Call Centre Agent who will be based in (Illovo). 

What will make you successful in this role?

The successful candidate will be required to market and / or sell short term insurance products to clients as well as intermediaries. 

Key Responsibilities:

• Interact with clients (telephonically or on a face to face level) 
• Operate in an Inbound call centre environment 
• Maintain excellent product knowledge 
• Provide correct, factual information relative to products and benefits in accordance with the requirements laid out by the Financial Advisory and Intermediary Services Act (FAIS ACT). 
• Be responsible for the administration and processing of documents including but not limited to policies, endorsements, quotations and other supporting documentation  
• Resolution of verbal and written queries 
• Ensure a high level of customer service including but not limited to excellent phone etiquette, effective written and verbal communication. 
• Ad hoc support to management and the sales team as and when required 
   

Qualifications & Experience

• Minimum Matric or suitable equivalent 
• FAIS Accreditation and RE1 (if they have been in the financial industry)  
• 3 years’ experience in the Call centre environment 

Skills

• Computer literate in MS Office Excel, Word and Outlook 
• Good interpersonal skills 
• Good written and telephonic skills 
• Good command of English language 
• Service orientated 
• Attention to detail 
• Work well under pressure 
• Outbound experience advantageous 
   

Knowledge

• Client Service Orientation 
• Problem Solving 
• Decision Making 
• Resilience 
• Handling Information 
• Gathering Information 
• Oral Communication