Receptionist

What will you do?

Santam Construction and Engineering has a career opportunity for a Receptionist in the Santam Specialist Services business area, which will be based in Illovo, JHB.

What will make you successful in this role?

The primary purpose of this position is to serve as the first point of contact and face of the organisation, ensuring a professional, efficient, and welcoming client experience always. The role is responsible for managing front desk operations, facilitating seamless communication (both telephonic and in-person), and supporting business activities through effective coordination of meetings, boardrooms, and administrative functions, thereby contributing to client retention and operational efficiency.

KEY RESPONSIBILITIES

• Manage all front desk operations with a continuous on-site presence.
• Act as the first point of contact for clients, visitors, and stakeholders (in person and via telephone).
• Handle and route all incoming calls and enquiries promptly and professionally.
• Coordinate and manage boardroom bookings, meeting logistics, and readiness.
• Ensure provision of refreshments and hospitality services for client and internal meetings.
• Control visitor access and security procedures, including sign-in processes.
• Provide administrative and ad-hoc support to various departments as required.
• Maintain a professional and organised reception area, aligned with company standards.
• Support effective communication flow within the organisation by liaising with internal teams.

Qualifications & Experience

• Grade 12 (Matric) or equivalent qualification.
• Relevant administrative or receptionist training/certification will be advantageous.
• Minimum 3–5 years’ experience in a reception, front desk, or client-facing administrative role.
• Experience within a corporate or professional services environment (preferably insurance/financial services) will be beneficial.
• Proficiency in Microsoft Office (Outlook, Word, Excel) and general office systems.

Competencies

• Client-centricity: Strong focus on delivering a positive and professional client experience.
• Communication skills: Clear, professional verbal and written communication.
• Professionalism and presentation: Always represent the organisation’s brand.
• Time management and organisation: Ability to manage multiple tasks and prioritise effectively.
• Attention to detail: Ensuring accuracy in scheduling, communication, and visitor handling.
• Responsiveness and reliability: Ability to respond promptly to enquiries and maintain continuous presence.
• Problem-solving ability: Proactively addressing queries and resolving minor issues independently.

Skills

• Strong interpersonal skills with the ability to engage confidently with clients and senior stakeholders.
• Adaptability and flexibility to handle ad-hoc tasks and shifting priorities.
• Ability to work under pressure in a high-traffic, fast-paced environment.
• Discretion and confidentiality when handling sensitive information.
• Basic understanding of office coordination and facilities management.
• High level of initiative and accountability, with minimal supervision required.