Underwriter: SME Casualty

What will you do?

Santam Casualty has an exciting opportunity for an Underwriter: SME Casualty based in Illovo.

What will make you successful in this role?

As an SME Casualty Underwriter, you will play a key role in driving growth and delivering service excellence within the SME segment. Working through an online underwriting portal and within defined parameters, you’ll combine technical skill with a strong customer-service mindset — ensuring brokers and clients experience fast, accurate, and professional service at every touchpoint.

Key Responsibilities:

Underwriting Excellence:

• Underwrite SME Casualty products (General Liability, Professional Indemnity, D&O) within your delegated authority and defined parameters.
• Apply sound judgment and commercial insight to assess, select, and price risks responsibly to ensure portfolio profitability and sustainable growth.
• Re-underwrite renewals with a focus on quality, retention, and the evolving risk profile of clients.
• Ensure all underwriting decisions comply with mandates, guidelines, and SOPs.
• Maintain accuracy and attention to detail when capturing data, processing quotations, or issuing documentation on the online portal.

Service and Relationship Management:

• Treat every broker and client interaction as a service opportunity — delivering friendly, solution-oriented, and efficient support.
• Respond promptly to all queries via phone, email, or digital platforms, ensuring adherence to agreed service level agreements (SLAs) and turnaround times (TATs).
• Build and maintain strong, trust-based relationships with brokers and internal stakeholders to grow and retain business.
• Communicate clearly, professionally, and proactively at all times.

Qualifications and Experience

• Minimum of 5 years experience
• NQF 5 in short-term insurance or any other relevant qualification ( or working towards completing this qualification )
• Matric ( Grade 12 )
• RE 5 
• FAIS & CPD Compliant
• Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong understanding of SME markets, risk assessment, pricing, and claims trends.
• Demonstrated ability to underwrite accurately within delegated authority via digital systems or portals.
• Excellent communication, negotiation, and relationship management skills.
• A proactive, solutions-driven mindset with strong analytical and decision-making ability.
• Highly organized with meticulous attention to detail and a passion for delivering on promises.

Knowledge and Skills

Personal Attributes

Core Competencies