Underwriting Clerk (Marine)

WHAT WILL YOU DO

This career opportunity is available at Santam Specialist Business, Marine, for an Underwriting Clerk who will be based in Sandton. 

DUTIES

• Dealing with issuance of new policies/ policy maintenance/ renewal / any other policy related concerns.
• Assisting to resolve all administration queries within required timeframe and compliance requirements.
• Undertaking client follow-ups with unpaid premiums.
• Managing client expectation on expected turnaround times for submitted requests.
• Adhering to underwriting criteria and Business unit requirements.
• Assisting in implementing solutions for improvement.
• Standing in for team members should they be absent or on leave during busy periods or absence of key resources, assisting where required.
• Achieve monthly key performance metrics and adherence to work force management.
• Any additional duties as assigned from Management.

QUALIFICATION AND EXPERIENCE

• Matric/ Grade 12
• 60 commercial lines FAIS credits
• A relevant insurance related qualification (e.g. NQF lev 4) would be advantageous 
• Proven work experience in Marine (advantageous) policy administration and underwriting within the short-term insurance industry
• Minimum of 1 years’ experience in Marine short-term insurance.
• Knowledge of Reinsurance 
   

KNOWLEDGE AND SKILLS

• Strong verbal and written communication skills
• Excellent interpersonal, communication and networking skills
• Strong client service orientation
• Ability to work under pressure
• Good judgement
• Attention to detail
• Self-motivated and comfortable in taking initiative
• Ability to work independently
   

PERSONAL ATTRIBUTES

• Information seeking 
• Analytical thinking
• Drive for results
• Initiative
• Emotional self-control
• Customer service orientation