Digital Motor Adjuster

CAREER OPPORTUNITY

An opportunity is available for a Digital Motor Adjuster within the Adjustment Services Department based in Windhoek, Namibia.

WHAT WILL YOU DO?

The purpose of this position is to determine the quantum and merit of segmented motor claims by performing investigations, verifying the description of the event with the loss, negotiating with (client, intermediary and service providers) and settlement of claims within a delegated threshold and according to contract conditions. 

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

The candidate will be expected to perform (but not limited to) the following duties:

• Adherence to set daily, monthly annual targets of the department.
• Quote and assess damage against a provided or requested quotation.
• Decide whether to replace/repair/ or do a cash settlement. 
• Generate a claims report and communicate the outcome with the client or intermediary. 
• Updating of the claims system and uploading of all relevant claims information. 
• Authorizing repairs with Motor body repairers and other suppliers. 
• Handle complaints, queries and interactions with client’s intermediaries, service providers, internal stakeholders, relationship managers and options from the underwriters. 
• Managing the expectation on expected turnaround times for submitted requests.
• Feedback to Quality Assurance Consultants on queries.
• Self-Development to ensure personal growth within Santam

QUALIFICATIONS AND EXPERIENCE

• Pass mark in Grade 11 (New Curriculum) or Grade 12 (Old Curriculum) with a minimum of 22 marks
• Degree, Diploma or Certificate in Mechanical related studies or Automotive/equivalent Mechanical or Automotive Body Repair Qualification (e.g. Qualified Panelbeater, Diesel Mechanic, etc.)
• Short-term insurance related qualification 
• 3 years assessing experience in Motor claims field. 
• Proficiency in MS Word, Excel, Powerpoint, and Outlook at an intermediate proficiency level. 
• Valid Driver’s License
• Namibian citizenship

Foreign qualifications must be submitted with an evaluation report from the Namibia Qualification Authority (NQA). 

COMPETENCIES

• Delivering results and meeting client expectations 
• Customer Centric Orientation
• Information seeking
• Adapting to continuous change
• Performance under pressure 
• Problem Solving Abilities 
• Planning and organising
• Exceptional negotiations skills 
• Following instructions and procedures 
• Excellent Verbal and writing Communication skills

WHO WE ARE

Santam is the market leader in the general insurance industry in Namibia and Southern Africa. We are a large, diversified, expanding, and transforming company and whilst based in Namibia, we are rapidly moving into a number of emerging markets, both in Africa and Asia. 

Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We are about people. People drive our business, so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees. 

 
At Santam, we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce representative of the demographics of our society. In achieving our employment equity goals, we give preference to applicants from the designated groups in alignment with the Employment Equity targets.

TURNAROUND TIME

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Closing date - 14 February 2025