General Assessor

Career Opportunity

An opportunity is available for a General (Motor & Non- Motor) Mobile Assessor within the Adjustment Services Department based in Windhoek, Namibia.

What will you do?

The purpose of this position is to determine the quantum and merit of segmented non-motor and motor claims by performing on-site assessments, verifying loss circumstances, negotiating with clients, intermediaries and service providers, and settling claims within delegated authority and policy conditions.

What will make you successful in this role?

The candidate will be expected to perform (but not limited to) the following duties:

• Assess motor and non-motor claims against quotations and damage observations;
• Decide on repair, replacement or cash settlement within mandate;
• Arrange and conduct on-site assessments with clients;
• Prepare claims assessment reports and communicate outcomes to clients and intermediaries;
• Determine market value of vehicles for settlement purposes;
• Determine value at risk for building claims;
• Update claims systems and upload all relevant documentation;
• Authorize repairs with suppliers and motor body repairers;
• Manage complaints, queries and stakeholder interactions effectively;
• Manage client expectations regarding turnaround times;
• Meet departmental performance targets and contribute to continuous improvement;
• Commit to self-development and continuous professional growth. 

Qualifications and Experience

• Minimum of 22 points in Grade 11 (new curriculum) or 12 (old curriculum);
• Degree, Diploma or Certificate in Mechanical, Automotive or related technical field (e.g. Panel Beater, Diesel Mechanic);
• Short-term Insurance qualification (Principles of Insurance);
• Minimum of 5 years assessing experience in motor and non-motor claims;
• Sound knowledge of Commercial and Personal Lines insurance products;
• Intermediate proficiency in MS Word, Excel, PowerPoint and Outlook;
• Abuntex system knowledge (advantage);
• Valid driver’s license;
• Must be a Namibian citizen.

Foreign qualifications must be submitted with an evaluation report from the Namibia Qualification Authority (NQA).

Competencies

• Results driven and customer focused;
• Strong problem-solving and decision-making skills;
• Resilient and adaptable to change;
• Ability to work under pressure and meet deadlines;
• Excellent planning, organising and time management skills;
• Strong negotiation skills;
• Excellent verbal and written communication skills;
• Ability to follow instructions, procedures and governance requirements. 

Our commitment to transformation

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia. 

With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions, including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting. 

People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities.

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.  

Take the next step in your career—apply now and be part of a company that’s shaping the future of insurance. This is Freedom!