General Mobile Adjuster

Date: 19 Feb 2025

Location:

Windhoek, Khomas, NA

Company: Sanlam Group

CAREER OPPORTUNITY

An opportunity is available for a General (Motor & Non- Motor) Mobile Adjuster within the Adjustment Services Department based at Oshakati, Namibia.

WHAT WILL YOU DO?

The General Mobile Adjuster determines the quantum and merit of segmented non-motor and motor claims by performing investigations, verifying the description of the event with the loss, negotiating with (client, intermediary and service providers) and settlement of claims within a delegated threshold and according to contract conditions.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

The candidate will be expected to perform (but not limited to) the following duties:

Adherence to set daily, monthly annual targets of the department.
Quote and assess damage against a provided or requested quotation.
Decide whether to replace/repair/ or do a cash settlement.
Arrange appointment with clients in order to assess damage.
Generate a claims report and communicate the outcome with the client or intermediary.
Determine market value of vehicles for settlement.
Determine a Value at Risk on Building claims.
Updating of the claims system and uploading of all relevant claims information.
Authorizing repairs with suppliers and or Motor body repairers.
Handle complaints, queries and interactions with client’s intermediaries, service providers, internal stakeholders, relationship managers and options from the underwriters.
Managing the expectation on expected turnaround times for submitted requests.
Feedback to Quality Assurance Consultants on queries.
Self-Development to ensure personal growth within Santam

QUALIFICATION AND EXPERIENCE

Grade 12 qualification with acceptable pass mark.
Degree, Diploma or Certificate in Mechanical related studies or Automotive/equivalent Mechanical or Automotive Body Repair Qualification (e.g. Qualified Panelbeater, Diesel Mechanic, etc.); Bachelor of Science in Quantity Surveying
Short-term insurance related qualification – NQF 4 will be advantageous
5 years assessing experience in Motor and Non-Motor claims field.
Proficiency in MS Word, Excel, Powerpoint, and Outlook at an intermediate proficiency level.
Valid Driver’s License
Namibian citizenship

COMPETENCIES

Delivering results and meeting client expectations
Customer Centric Orientation
Information seeking
Adapting to continuous change
Performance under pressure
Problem Solving Abilities
Planning and organising
Exceptional negotiations skills
Following instructions and procedures
Excellent Verbal and writing Communication skills

WHO WE ARE

Santam is the market leader in the general insurance industry in Namibia and Southern Africa. We are a large, diversified, expanding, and transforming company and whilst based in Namibia, we are rapidly moving into a number of emerging markets, both in Africa and Asia.

Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We are about people. People drive our business, so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.

At Santam, we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce representative of the demographics of our society. In achieving our employment equity goals, we give preference to applicants from the designated groups in alignment with the Employment Equity targets.

TURNAROUND TIME

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

CLOSING DATE: 28 February 2025