Insurance Consultant

Career Opportunity

The Commercial Lines Underwriting department has a position available for an Insurance Consultant who will be based in the policy maintenance department in Windhoek, Namibia.

What will you do?

The position calls for a person who will provide strong underwriting expertise that support profitable growth through applying proven underwriting principles. The successful candidate will be responsible for the handling and capturing of policy data and requires of the incumbent to embrace and encourage a culture of learning and growing.

What will make you successful in this role?

The candidate will be expected to perform (but not limited to) the following duties:

• Capturing of policy data on Santam systems according to Underwriting Guidelines;
• Communication and interaction with Commercial Service Consultants;
• Feedback to Quality Assurance Consultants on urgent queries;
• Daily Reporting to Manager;
• Ability to perform under pressure and maintain a resilient approach in spite of setbacks;
• Adherence to set daily, monthly annual targets of the department with regard to Net Underwriting Results;
• Communication skills, understanding, speaking, and writing of English and Afrikaans;
• Inherent ability to live the Santam values;
• Self- Development to ensure personal growth with-in Santam.  

Qualifications and Experience

• Minimum of 22 points in Grade 11 (new curriculum) or 12 (old curriculum);
• Minimum of three to five years underwriting experience within a short-term Commercial insurance industry required;
• Certificate of Proficiency (COP) or equivalent;
• Computer literacy (MS Word, Excel and PowerPoint) at an intermediate proficiency level;
• Santam Commercial product Training.

Foreign qualifications must be submitted with an evaluation report from the Namibia Qualification Authority (NQA).

Skills

• Analytical thinking – ability to analyse and apply information and data;
• Appreciation of insurance and underwriting principles;
• Strong service orientation;
• Ability to work under pressure;
• Execution and deadline oriented;
• Good communication and negotiation skills;
• Keen attention to detail;
• Planning and Organising – ability to cope with conflicting demands and to prioritise tasks;
• Good report writing skills;
• Teamwork and cooperation.

Competencies

• Delivering results and meeting customer expectations;
• Relating and networking;
• Analysing and interpreting data, information and real-time scenarios;
• Applying expertise and using technology;
• Achieving personal as well as Company goals and objectives;
• Writing and Reporting;
• Following instructions and procedures;
• Learning.

Our commitment to transformation

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia. 

With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions, including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting. 

People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities.  

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.  

Take the next step in your career—apply now and be part of a company that’s shaping the future of insurance. This is Freedom!